10 Year Warranty

LUSSO 10-Year Warranty

At LUSSO, we stand behind the quality and craftsmanship of our chairs. Every piece is designed to last, and we are proud to offer a 10-Year Limited Warranty to give you peace of mind.

What’s Covered

  • Frame & Structure – Guaranteed against defects in materials or workmanship.

  • Upholstery & Leather – Protected against cracking, peeling, or splitting under normal residential use.

  • Cushioning & Foam – Covered against loss of shape or premature sagging.

  • Hardware & Components – All mechanical parts, legs, and joints are included.

What’s Not Covered

  • Normal wear and tear, including natural changes in leather patina.

  • Damage caused by misuse, accidents, or neglect.

  • Alterations, repairs, or modifications not authorized by LUSSO.

  • Commercial or outdoor use (unless specifically stated for the product).

How It Works

If you experience an issue covered by this warranty within 10 years of purchase, we will:

  1. Inspect and assess the problem.

  2. Repair or replace the defective part at no additional cost.

  3. If a repair or replacement is not possible, we may offer a comparable product or store credit.

Claim Process

To make a claim, please contact our customer care team with:

  • Proof of purchase (receipt or order number).

  • Photos and a description of the issue.

We’ll guide you through the next steps quickly and smoothly.